Refund and Return Policy

Overview

Our refund and returns policy has a 30-day validity period. If 30 days have elapsed since your purchase, we are unable to provide a full refund or exchange.

A 3% restocking fee will be deducted from all returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Upon receipt and inspection of your returned item, we will promptly notify you via email to confirm its arrival. We will also inform you of the outcome of your refund request.

Should your refund be approved, the processing will commence, and a credit will be automatically credited to your credit card or the original payment method within a specified timeframe.

Late or “Missing” Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sfxlaserusa.com

Sale Items

Only regular-priced items are eligible for refunds.

Sale items are not eligible for refunds.

Shipping Your Return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.